These terms apply to this website and to quotes and work by One Point Maintenance CC ("One Point", "we", "us"). Work under a maintenance contract is also governed by that contract; see maintenance contracts. If a written quote or contract says something different from these terms, the signed document applies. Nothing in these terms limits the rights you have under the Consumer Protection Act or any other law.
1. Using this website
- The information on this site is general. It is not a design or specification for your property; we give that in a written quote after seeing the site.
- The text, photos and graphics on this site belong to One Point or are used with permission. You may share links to our pages, but not copy the content for commercial use.
- What you send through our forms is handled under our privacy policy. A form message is an enquiry; it does not create an order or a contract.
- We take care to keep the site accurate and working, but we cannot promise it is always available or free of errors.
2. Quotes
- We quote in writing, based on what we saw on site and what you told us. A quote is valid for the period stated on it.
- Our advice and recommendations are given in good faith by an experienced installer. We are not engineers or architects; if your project needs professional design or certification beyond our trade, you appoint that professional, and their fees are not part of our quote unless the quote says so.
- Tell us where underground cables, water pipes and other services run before we dig or drill. If no layout is available, we work with reasonable care, but we cannot be responsible for damage to services we had no reasonable way of knowing about.
3. Accepting a quote, deposit and payment
- When you accept a quote, verbally or in writing, these terms apply to the work.
- A deposit of 70% of the quoted amount is payable on acceptance, so that we can order equipment and book the work. The balance is due on the day the work is completed, unless the quote states other payment terms.
- Changes to the scope, price or payment terms must be agreed in writing.
4. If you cancel
You may cancel accepted work before it is done. In line with the Consumer Protection Act, we may then keep a reasonable cancellation charge: the cost of equipment already ordered for you that cannot be returned, work already done, and a fair share of time already set aside for your job. We refund the rest of the deposit. If the agreement was concluded electronically, you may also have cooling-off rights under section 44 of the Electronic Communications and Transactions Act.
5. Ownership of equipment
Equipment we supply remains One Point's property until it has been paid for in full. If an account remains unpaid after we have given written notice, we may, as the law allows, recover equipment we supplied that has not been paid for.
6. Late payment
If an amount is not paid when due, we may charge interest on it at the rate the law allows from the due date until payment, and recover the reasonable costs of collecting it as permitted by law. Where you dispute part of the work, you may hold back only the disputed amount, not payment for work that is not in dispute.
7. Guarantees and warranties
- We guarantee our workmanship for 24 months from completion on all our work: installations, repairs and work under a maintenance contract, under normal use, service and weather conditions.
- Equipment carries the manufacturer's or supplier's warranty. Manufacturers usually exclude lightning, storm and power surge damage, malicious damage and misuse.
- These guarantees are in addition to your rights under the Consumer Protection Act, including the implied warranty of quality on goods (section 56) and on goods installed during repair work (section 57). We do not exclude or limit those rights.
8. Liability
- If we or our staff damage your property through negligence, we repair or pay for that damage.
- Except where the law does not allow it, we are not liable for indirect or consequential losses, such as loss of income, arising from our work or from a defect in a manufacturer's product.
- Nothing in these terms excludes our liability for gross negligence or anything else the Consumer Protection Act does not allow a supplier to exclude.
- Security systems reduce risk; they cannot guarantee that a property will not be broken into, and we do not provide armed response.
9. Events beyond our control
We are not responsible for delays or failure to start or finish work caused by events outside our reasonable control, such as severe weather, fire, flood, strikes, civil unrest, supply shortages or acts of government. We will tell you as soon as we can and agree a new date.
10. Electric fence certificates
We issue an Electric Fence System Certificate only after inspecting the fence and finding that it complies. The certificate records the fence's condition on the day of inspection. It is not a guarantee against later damage or changes, and a major alteration, such as an extension or a new energiser, needs a new certificate.
11. Complaints and disputes
If you are unhappy with our work, tell us first, in writing, so we can put it right. If we cannot resolve it together, you may approach the Consumer Goods and Services Ombud or the National Consumer Commission. You and we consent to the jurisdiction of the Magistrate's Court for any legal proceedings, without taking away any right you have to approach another forum.
12. General
- These terms are governed by the law of the Republic of South Africa.
- We may update these terms; the version on this page on the date you accept a quote is the one that applies to that work.
- Questions about these terms: tyson@onepointmaintenance.co.za or 071 846 7554.
Last updated: 7 October 2026